Terms of Use

  • Orders:

    1. Prices on our web site are VAT included. The applied VAT is the one that is in force at any time in Spain, where the trade name of the company is located.
    2. To avoid mistakes, all orders should be placed online, by email or by fax.
    3. It's not possible to include Outlet products and non-Outlet products in the same order. If you are interested in buying any item from the Outlet, you must complete a different order for this kind of products. Outlet products do not accept changes or returns.
    4. You will receive a confirmation of your order within a maximum of 48 hours, and a pro forma invoice containing information as delivery time, total amount to be paid, packing list, etc. Please check that all details are correct. Otherwise, you will pay any additional cost due to an error on your personal information or your order details.
    5. We do not accept orders under 100 €, with destination to Canary Islands. For customers located in Canary Islands, the prices exclude theTVA. the customer shall pay applicable taxes (IGIC) when receiving the packages.
    6. The deadline to cancel an order is 4 months from the date of confirmation. After that time, any deposit you paid will be forfeited. Nonetheless, this clause does not affect the customer's right of withdrawal.
    7. Reservations of products in stock are valid for 6 months maximum. Beyond this period, the reservation is canceled and the deposit paid by the customer is forfeited. For out-of-stock products, reservations are valid for 6 months from the date the items are available in SuperStudio.
    8. An order can be canceled at all times, as long as it has not yet been labeled or is being prepared in our warehouses in Spain. Once in preparation, the order can not be canceled and the customer must receive it, and process the return in case you do not want to keep the products. To cancel an order, it is essential to contact us using our contact form during office hours. All cancellation requests made by the customer outside office hours from Monday to Friday (9:00 a.m. to 6:00 p.m. Central European Time) will be processed on the following business day.
    9. Orders of out-of-stock products specifically adquired under request of the customer, cannot be cancelled nor modified. The customer shall pay 100% of the price, recognizing that SuperStudio must pay suppliers for these products in any case. Nonetheless, this clause does not affect the customer's right of withdrawal.
    10. The promotion campaigns that are only valid for a determined period of time have as ending reference the Spanish time.
  • Deliveries:

    1. We make deliveries in all countries in the Schengen Area (except Iceland) and Andorra.
    2. Delivery times are indicated on our website, on each product page. If you choose payment by bank transfer, you must add 3 - 5 days. Delivery time begins to run from the date SuperStudio receives the payment and so the corresponding invoice is registered.
    3. Delivery times on our website are approximate.
    4. Delivery fees are always paid by the customer.
    5. The customer must provide a valid telephone number and email address so the carrier can easily contact him/her to arrange the time of delivery.
    6. If the carrier is unsuccessful to contact the customer by phone or email during 3 days, all packages will be returned to our warehouse. If the customer later wants to receive the items, he/she must pay transportation costs for a new shipment.
    7. Customers must notify all relevant information for deliveries: no lift, lift or stairs dimensions, etc. Any aditional costs caused by difficult access are charged to the customer.
    8. We do not accept orders under 100€, with destination to Canary Islands. All goods entering the islands must be declared at customs. The customer must pay the import clearance costs. Import duties are fixed by the European Union. The minimum order amount guarantees that the import duty fee never exceeds the product price. The export duty is paid by SuperStudio, and it is included in the shipping costs. If the customer refuses to pay the import duty, the packages will not be delivered and he/she shall pay the total round-trip transportation costs of the goods.
    9. For deliveries to the Canary Islands, the customer shall pay applicable taxes (IGIC) when receiving the packages.
    10. Cash-on-delivery payments are only accepted for orders of minimum 35€ to be delivered in Spain. This method of payment has an additional charge of 5% of the total price. The carrier will charge this fee to the customer at the time of delivery. The minimum charge will be 3€. All COD orders should be confirmed by accepting these terms of delivery, via email or fax.
    11. Orders with destination outside of Spain are assigned a delivery date but not a specific time. The customer can receive the packages at any time of the day. Setting a delivery timeframe is an additional service of  the transportation company, not included in the shipping costs. The customer can contact SuperStudio to request this service by paying the additional cost. 
    12. Damages caused during transportation must be reported within 24h upon delivery to cour Customer Service, by calling (+44) 208 068 4313 or by filling out our contact form on https://www.superestudio.co.uk/contacto. Later claims are not accepted. You must also write "Accepted but checking is pending" by your signature on the delivery note. SuperStudio cannot replace damaged goods without this statement.
    13. Please contact our Technical Service to verify the dimensions of the product before placing an order.
    14. Shipping costs do not include assembly of products which require it.
    15. All items are carefully packed and protected within a box. If you order to unpack items before they reach their final destination, TODOFURNITURE SL will be not responsible for any damage caused at that moment.


  • Payment conditions:

    1. Payment methods: bank transfer, credit card (Visa, Martercard, American Express) or cash on delivery (only for deliveries in Spain).
    2. If the item/s you ordered are out of stock, you must pay 50% of the total amount after receiving the pro forma invoice and other 50% before shipping.
    3. The option cash on delivery is only available for orders consisting of products which are in stock (delivery time not higher than 7 days) and for an amount that is equal or higher than €35 or lower than €500 and with delivery in Spain. This payment method has an additional charge of 5% on the total billed amount as mentioned on the invoice. The carrier will charge this fee to the customer at the time of delivery. The minimum charge is €3. All payments made through cash on delivery must be confirmed by the customer, by accepting the conditions via email or fax.
    4. For special orders with payment delays of 30 or 60 days, the customer must pay 50% of the total amount by bank transfer.
    5. Reservations of products in stock are valid for 6 months maximum. Beyond this period, the reservation is canceled and any deposit paid by the customer is forfeited. For out-of-stock products, reservations are valid for 6 months from the date the items are available in SuperStudio.
    6. SuperStudio will charge storage costs to the customer from 2 months after the items are available in our warehouse.
    7. Orders of out-of-stock products specifically adquired under request of the customer, cannot be cancelled nor modified. The customer shall pay 100% of the price, recognizing that SuperStudio must pay suppliers for these products in any case. This clause does not affect the customer's right of withdrawal.

    In any case we only accept returns of products that have not been mounted nor used - apart from the regular revision of the good state of the product - and that have been kept in its original packaging and in perfect state.

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