The customer has the right to cancel any purchase without giving any reason, within 14 calendar days from the date on which the customer or a third party named by him, who is not the carrier, took the first consignment of goods into possession. To exercise this right, the customer must inform us of his decision to withdraw from the purchase contract within 14 calendar days, by mail, email of phone:SuperStudio Postventa
You may use the withdrawal notification template below, although this is not mandatory:
"Attn. SuperStudio, located at C/ Aribau, 326, 08006, Barcelona, with phone number (+44) 208 068 4313 and contact email address [email protected]:
Hereby I inform you that I withdraw from my purchase contract of this/these product/s: (indicate name, reference and quantity of the product/s being returned).
These are the order details:
- Order number.
- Customer's full name.
- Delivery address.
- Date and signature, if submitted by regular mail."
In case of withdrawal on your part, we are obliged to reimburse all payments made by you, excluding shipping costs and additional costs resulting from the choice of a type of delivery that varies from the cheapest standard delivery offered, immediately and at the latest within 14 calendar days from the date on which we receive your notification of withdrawal from the purchase contract. In case of withdrawal on your part, in orders with a promotion of "free shipping cost" we will refund all payments made by you, except return shipping costs and additional costs resulting from your choice of a different delivery mode that varies from the least expensive offered type of standard delivery.
We will refund using the same payment method you used for the initial transaction, unless something different is explicitly agreed with you. In any case, you will not incur any fees as a result of this repayment. We may refuse this repayment until we receive the returned goods or until you have supplied evidence that you have returned the goods.
To carry out the return, follow the instructions in the "Returns" section of the website. In any case the customer mustn't return the goods to SuperStudio on his own. SuperStudio is not to be held responsible for the goods if the customer returns them on his own.
In any case we only accept returns of products that have not been mounted nor used - apart from the regular revision of the good state of the product - and that have been kept in its original packaging and in perfect state.
The customer is responsible for the direct costs of the return of the goods. The customer is also responsible for any loss of value resulting from handling not required to determine the suitability, characteristics and function of the products. The customer must then reward SuperStudio for these damages.
The right of withdrawal does not apply in the following cases:
In any case, we only accept returns of products not used nor assembled, kept in their original packaging in perfect condition.
In case of returns by coupon or similar of a partial or the total value of the purchase amount, the balances in favour of the buyer by return/compensation may be run with the new purchases as long as the period since the date of accrual of the balance is not exceeding the period of 1 year.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, to resolve conflicts, renouncing to any other jurisdiction, in the courts of the user's domicile.
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