Terms of Use

Introduction:

This document, as well as all of its content, defines the conditions for the use of this website (https://www.superestudio.co.uk/) and the purchase of products through this website (hereinafter referred to as the "Terms").

Please read carefully these Terms, our Cookies Policy and Privacy Policy (together the “Data Protection Policies”) before using this website. By using or placing an order through this website, you expressly agree to be bound by these Terms and our Data Protection Policies, and therefore, if you do not agree with each part of these Terms and our Data Protection Policies, you should refrain from using this website. Should you have any question related to the Terms or the Data Protection Policies, you can contact us through our contact form. The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on these websites.

Purpose:

The purpose of these Terms are to regulate all relations with respect to the transactions made through our website (https://www.superestudio.co.uk/), of which the Responsible Company is:

TODOFURNITURE, S.L. (hereinafter referred to as SuperStudio) C.I.F. B91898759

C/Tavern, nº 61, Bajos (08021), Barcelona (Spain)

T. 932417330

Mail: [email protected]

General terms of contracting between SuperStudio and the user: 

Purchase guarantees: 

  1. The articles offered on this Website are a selection of furniture products that meet the same requirements in terms of quality guarantee as the products offered for sale at the store.
  2. Each product is provided with the following information; Product name, Product Image(s), Price, Available finishes, Measurements, Reference, Offer, Delivery Times, Financing possibilities.
  3. Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
  4. In the same way, SuperStudio is committed to providing complete, accurate and correct information on the website. If there is a mistake in the data, SuperStudio will immediately proceed to correct it.
  5. The legal guarantee of the products offered by SuperStudio is the guarantee that is established in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. 
  6. The discount coupons are not valid for professionals or products in the CLEARANCE or SPECIAL PROMOTIONS categories.
  7. Promotion Refund of your Purchases. Refund by way of discount coupon that may be used by any user. Coupon not applicable to purchases made with a professional account. Cancellation of the order that generates the discount coupon invalidates the coupon. Only valid on orders (excluding Clearance Products and Special Promotions) placed until the indicated date (Central Europe Time). VAT and shipping costs not included. Not valid on orders paid by bank transfer or cash on delivery. Discount without expiry date, not valid on Clearance Products nor Special Promotions.

Orders:

  1. The prices shown on the website include VAT and any taxes that may apply. The applied VAT is the current VAT at all times in Spain, the country where the company´s corporate name is located.
  2. In order to avoid errors, all orders must be realized online, or in writing by e-mail or fax.
  3. The fact that a product is offered for sale at SuperStudio does not guarantee availability: SuperStudio offers sales with a temporary character and limited product stock. In exceptional cases, if there were two users who would have placed the last unit of the same reference in their shopping cart, and both would confirm the purchase with only a difference of a few seconds, it could happen that the purchase is passed to the payment platform, the payment is confirmed and the user who last entered the details of the offer does not have the possibility to receive the product. Therefore, the user accepts that, given the commercial characteristics of SuperStudio's "flash" sales, after the payment is placed, the website allows you to purchase and reserve the product. Superstudio will in this case contact the customer afterwards to offer a similar product or to adjust the delivery time of the same products so that SuperStudio can re-purchase the product.
  4. It is not allowed to combine store items with Outlet items in the same order, since the latter are a special promotion. If you are interested in an Outlet product, you must place a different order that includes only Outlet products. We do not accept changes or refunds of Outlet products.
  5. Within 48 hours after placing your order, you will receive by email a confirmation of your order as well as the pro forma invoice, indicating the delivery time, final invoice amount, list of products, colors or finishes, etc. It is essential to verify the data of the order, since any subsequent surcharge caused by an error in the order will be the responsibility of the customer.
  6. The minimum amount for an order with destination to Canary Islands is €100. In these cases, the prices indicated on the invoice will be excluding VAT. The customer must pay the corresponding taxes (IGIC) upon receiving the order.
  7. The maximum period to cancel an order is 4 months from the date of confirmation of the order. After that period, any payment or deposit will be forfeited. This clause does not apply when exercisingthe right of withdrawal.
  8. The reservation of products in stock are valid for a maximum period of 6 months. After that period, the reservation will be canceled and any payment or deposit will be fully forfeited. For products without stock, this period of 6 months starts from the date when the products are available at SuperStudio.
  9. An order may be canceled or modified at any time, as long as it has not yet been labeled or being prepared in our warehouses in Spain. Once in preparation, the order cannot be canceled and customer must receive it and process the return, should he not wish to keep the products. To cancel an order, it is essential to contact us through this form during business hours. Any cancellation request by the customer outside business hours from Monday to Friday (9:00am-6:00pm Central Europe Time) will be processed the next working day.
  10. In the case of orders of out-of-stock items, purchased by SuperStudio at the express request of the customer, there will be NO possibility of cancellation or modification under any circumstances. The customer will pay 100% of the invoiced price, recognizing that SuperStudio must equally pay its suppliers for the acquisition of these products. This clause does not apply when exercising the right of withdrawal.
  11. Promotional campaigns valid only during a certain period of time, will have the local Spanish time as a reference for their completion.

Deliveries:

  1. We deliver in all countries in the Schengen Area (except Iceland) as well as in Andorra.
  2. Delivery times are specified in working days on our website, on each product page. If you choose payment by bank transfer, 3 - 5 additional days have to be added to the indicated delivery time. The delivery time begins to run from the date SuperStudio receives the payment and is able to make the corresponding invoice.
  3. The shipping costs will be paid by the customer.
  4. The customer has to provide a valid telephone number and email address, where the transport company can contact him / her to arrange the time of delivery.
  5. The packages will be returned to our warehouse, if the carrier is not able to contact customer by phone or email for 3 consecutive days. If the customer subsequently wishes to receive the order, all transportation costs for a new shipment will be charged to customer.
  6. It is customer´s responsibility to indicate any important and relevant information for the delivery. Any additional costs caused by difficult access to the delivery address, will be charged to the customer.
  7. The minimum amount for an order with destination the Canary Islands is €100.. All merchandise entering the islands must be declared to customs. The import clearance costs are to be paid by customer. Import duties are determined by the European Union. The minimum order amount established by SuperStudio guarantees that the import duty fee never exceeds the product price. The export duty is paid by SuperStudio, and is included in the shipping costs. If the customer refuses to pay the import duty, the packages will not be delivered, and the total round-trip transportation costs will be charged to customer.
  8. Likewise, for deliveries to the Canary Islands, the customer shall pay the corresponding taxes (IGIC) when receiving his order.
  9. Cash on delivery payments are only available for orders of products in stock, and for orders of minimum €35 and maximum €500, to be delivered in Spain. This method of payment has a surcharge of 5% of the total invoice. The transport company will charge these expenses directly to the customer at the time of delivery. The minimum charge will be €3. All COD orders must be confirmed by accepting these terms of delivery, via email or fax.
  10. Orders with destination outside of Spain are assigned a delivery date but not a specific time. Customer may receive the order at any time throughout the day. Setting a delivery time frame is an additional service of the transport company that is not included in the shipping costs. Customer may contact SuperStudio to request this service and pay the corresponding additional cost.
  11. If you notice any damage to the product caused during transport, you will need to to communicate such damage within 24 hours upon delivery to our Customer Service, by calling (+44) 208 068 4313 or by filling out our contact form on https://www.superestudio.co.uk/contacto, in order to facilitate the return process. SuperStudio guarantees the replacement of the damaged product if notified within 24 hours upon delivery and if indicated on the carrier´s delivery note “Subject to inspection” together with customer´s signature.
  12. Please contact our Technical Service to verify the exact measurements of the product before placing an order.
  13. The prices do not include the assembly of the products that require it.
  14. All items are carefully packed and protected inside its box. If for any reason you order unpacking it before reaching their final destination, any damage caused will not be our responsibility.

Payment conditions:

  1. Payment methods: bank transfer, credit card (Visa, Mastercard, American Express) or cash on delivery (only for deliveries in Spain).
  2. For special orders or items that are out of stock, customer must pay 50% of the pro forma invoice amount when placing the order, and 50% before sending the order.
  3. The payment method cash on delivery is only available for orders of products in stock (delivery time not exceeding 7 days) with an order amount of minimum €35 and maximum €500 and delivered in Spain. This payment method has a surcharge of 5% of the total invoice amount. The transport company will charge these expenses directly to customer at the time of delivery. The minimum cost to be paid is €3. All orders with cash on delivery payment must be confirmed by customer, by accepting these delivery conditions, via email or fax.
  4. Customers with a term of payment of 30 or 60 days, and who make special orders, must pay 50% of the pro forma invoice amount in advance, by bank transfer.
  5. Reservations of products in stock are valid for a period of 6 months maximum. After that period, the reservation will be canceled and any deposit paid by customer will be forfeited. For products out of stock, this 6 months period starts from the date when the articles are available in SuperStudio.
  6. If customer has not collected the products 2 months after the items are available in our warehouse, SuperStudio will charge storage costs to the customer.
  7. In the case of orders for out-of-stock items, purchased by SuperStudio at the express request of the customer, cancellation or modification of the order will NOT be possible under any circumstances. The customer will pay 100% of the invoiced price, as SuperStudio must pay its suppliers equally for the acquisition of these producs. This clause does not apply to the exercise of the right of withdrawal.

Right of withdrawal:

The customer has the right to cancel any purchase without giving any reason, within 14 calendar days from the date on which the customer or a third party named by him, who is not the carrier, took the first consignment of goods into possession. To exercise this right, the customer must inform us of his decision to withdraw from the purchase contract within 14 calendar days, by mail, email of phone:

SuperStudio Postventa
C/ Aribau, 326
08006 Barcelona
Tel. (+44) 208 068 4313
E-mail: [email protected]

You may use the withdrawal notification template below, although this is not mandatory:

"Attn. SuperStudio, located at C/ Aribau, 326, 08006, Barcelona, with phone number (+44) 208 068 4313 and contact email address [email protected]:

I herewith inform you that I withdraw from my purchase contract of the following product(s): (indicate name, reference and quantity of the product/s being returned).

These are the order details:

  • Order number.
  • Customer's full name.
  • Delivery address.
  • Date and signature, if submitted by regular mail."

If you wish to exercise the right of withdrawal, you need to keep the packaging of the products to be returned, to make sure that they can be collected in optimal conditions. In case of withdrawal on your part, we will reimburse all payments made by you, except for the additional expenses as a result of choosing a delivery method other than the standard offered delivery method, without any undue delay and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from the purchase contract. In case of withdrawal on your part of orders with a promotion of “free shipping cost”, we will reimburse all payments made by you, except for the shipping cost of the return shipment and the additional expenses as a result of choosing a delivery method other than the standard offered delivery method.

The refund will be made using the same payment method as was used for the initial transaction, unless expressly indicated otherwise. In any case, no costs will be involved as result of the refund. We may retain the refund until the products have been received by us, or until you have presented proof of the return of the goods.

In order to be able to carry out the return, you need to follow the instructions indicated in the “Returns” section of our website. Under no circumstances, customer should return the goods to SuperStudio by its own means. SuperStudio is not be held responsible if customer returns the goods by his own means.

In any case, we only accept returns of products that have not been assembled or used -beyond the mere verification of the condition of the product- and maintaining the original packaging in perfect condition.

The shipping costs of returning the products, will be charged to customer. The customer will be held responsible for any loss of value of the returned products as a result of handling which is not required to determine the suitability, characteristics and functioning of the products.

The decrease in the value of the products returned by a handling other than necessary to establish the nature, characteristics and operation of the products, will be the sole responsibility of the customer and will therefore need to compensate SuperStudio for any damage caused.

Damaged, faulty or wrong products:

  1. If there has been an error in your order by SuperStudio, you can claim within 14 calendar days, keeping the original packaging of the product in perfect condition and writing an email to: [email protected] If you have received a product that has a factory defect, you can claim within 2 months of noticing the defect, by writing an email to: [email protected] During this period of 2 months, customer must keep the original product packaging in perfect conditions.. Without this packaging, SuperStudio will not accept any return.
  2. If the damage has been caused by breakage (bumps, scratches, etc.) or if customer perceives the packaging in bad condition, this must be indicated on the carrier´s delivery note. Otherwise, by signing the delivery note, customer agrees with the delivery and the transport company cannot be held responsible for any damage of this type.
  3. You must also indicate any missing product on the delivery note. Otherwise, the transport company cannot be held responsible for any delivery error or loss of goods.
  4. In case of damage caused during transport, customer must notify such damage within a period of 24 hours upon delviery, to our Incidence Department, by sending an email to: [email protected] All shipments are covered by insurance valid until 24 hours after delivery.
  5. Please do not forget to attach pictures of the product and packaging, showing the error or damage, to the email. Without these pictures we will not be able to proceed with the return process.
  6. The replacement of the faulty product or the correction of an error in the order made by us, will not incur in any additional cost for the customer. If customer does not accept this replacement or correction, then he/she must pay the total round-trip shipping costs.
  7. In case of return for any other reason than damage or error, we will proceed with the collection of the material and refund the amount paid, except for the applied shipping costs.
  8. SuperStudio will check the condition of the goods upon receipt, and will thereafter proceed with the refund, if applicable.
  9. All product descriptions on the website indicate the product dimensions and colors. This information is approximate and do not conform 100% to reality. If customer needs to know the exact characteristics, our Technical Service may be contacted, as transport costs of returns for technical reasons, will be charged to customer.
  10. If customer selects the payment method cash on delivery and when delivered decides not to accept it for any other reason than a damaged product or an error on our part, customer will be charged for the round-trip costs of the transport of the goods
  11. In case you receive a faulty product, the seller must proceed with the repair or replacement, price reduction or cancellation of the contract, as appropriate, which in these cases will be free of charge for customer and user. The seller is responsible for the lack of conformity that is manifested within a period of two years from delivery.

Return conditions:

The right of withdrawal does not apply in the following cases:

  1. Products made, characterized or clearly customized according to the customer's specifications.
  2. Products that may deteriorate or expire quickly.
  3. Sealed products that are not suitable to be returned for reasons of health protection or hygiene, once the seal has been removed.
  4. Products out of catalog or stock, acquired by SuperStudio at the express request of the customer.

In any case, we only accept refunds of products that have not been assembled or used and and that keep the original packaging in perfect conditions.

Returns by coupons or similar for the partial or total order amount, the balance in favour of the buyer for the return /compensation may be carried out with new purchases, as long as the elapsed period from the date of accrual does not exceed the term of 1 year.

Warranty:

  1. All products have a two-year warranty period from the invoice date, only applicable to manufacturing defects.
  2. The two-year warranty period assures the replacement or repair of the product as many times as necessary without any cost, but refund of the total amount paid, after a period of 14 days of the date of delivery, will never be carried out .

Discrepancies:

These general conditions are regulated by the Spanish Law. The parties submit for the resolution of any conflict, different interpretation of contractual obligations to the courts and tribunals of Barcelona.

Registration:

To enjoy our services, you must register as a user on our website. Your personal information will be automatically stored in our web server, located in Spain. This information is kept confidential and will be only used for administrative and operative purposes.

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