The customer has the right to cancel any purchase without giving any reason, within 14 calendar days from the date on which the customer or a third party named by him, who is not the carrier, took the first consignment of goods into possession. To exercise this right, the customer must inform us of his decision to withdraw from the purchase contract within 14 calendar days, by mail, email of phone:SuperStudio Postventa
You may use the withdrawal notification template below, although this is not mandatory:
"Attn. SuperStudio, located at C/ Aribau, 326, 08006, Barcelona, with phone number (+44) 208 068 4313 and contact email address [email protected]:
I herewith inform you that I withdraw from my purchase contract of the following product(s): (indicate name, reference and quantity of the product/s being returned).
These are the order details:
- Order number.
- Customer's full name.
- Delivery address.
- Date and signature, if submitted by regular mail."
If you wish to exercise the right of withdrawal, you need to keep the packaging of the products to be returned, so that they can be collected in optimal conditions. In case of withdrawal on your part, we will reimburse all payments made by you, except for the additional expenses as a result of choosing a different delivery method than the standard offered delivery method, without any undue delay and in any case no later than 14 calendar days from the date you inform us of your decision to withdraw from the purchase contract. In case of withdrawal on your part in orders with a promotion of “free shipping cost”, we will reimburse all payments made by you, except for the shipping cost of the return shipment and the additional expenses as a result of choosing a different delivery method than the standard offered delivery method.
The refund will be made using the same payment method as was used for the initial transaction, unless expressly indicated otherwise. In any case, no costs will be involved as result of the refund. We may retain the refund until the products have been received by us, or until you have presented proof of the return of the goods.
In order to be able to carry out the return, you need to follow the instructions indicated in the “Returns” section of our website. Under no circumstances, customer should return the goods to SuperStudio by its own means. SuperStudio is not be held responsible if customer returns the goods by his own means.
In any case, we only accept returns of products that have not been assembled or used -beyond the mere verification of the condition of the product- and maintaining the original packaging in perfect condition.
The shipping costs of returning the products, will be charged to customer. The customer will be held responsible for any loss of value of the returned products as a result of handling which is not required to determine the suitability, characteristics and functioning of the products. te. La disminución de valor de los productos devueltos por una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los mismos, serán responsabilidad exclusiva del cliente, que deberá recompensar a SuperStudio por los perjuicios ocasionados.
The decrease in the value of the products returned by a handling other than necessary to establish the nature, characteristics and operation of the products, will be the sole responsibility of the customer and will therefore need to compensate SuperStudio for any damage caused.
The right of withdrawal does not apply in the following cases:
In any case, we only accept refunds of products that have not been assembled or used and and that keep the original packaging in perfect conditions.
Returns by coupons or similar for the partial or total order amount, the balance in favour of the buyer for the return /compensation may be carried out with new purchases, as long as the elapsed period from the date of accrual does not exceed the term of 1 year.
These general conditions are regulated by the Spanish Law. The parties submit for the resolution of any conflict, different interpretation of contractual obligations to the courts and tribunals of Barcelona.
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