RETURNS

In SuperStudio we want you to be 100% satisfied with your purchase. For this reason, we give you a period of 14 calendar days to return your product.

BEFORE RECEIVING YOUR ORDER

Can I change my order when I have already made it?

You can change your order at any time, provided it has not yet left our warehouse. If the order has already been passed to our warehouses, any requested modification will be treated as a return and the customer must pay the corresponding freight.

Just contact us filling in this form indicating the information that you want to modify.

 

Can I cancel my order?

You can cancel your order at any time, provided it has not yet been labeled or prepared in our warehouse in Spain. Once in preparation, the order can not be canceled and the customer must receive it and process the return in case you do not want to keep the products.

To cancel your order you need to contact us, using this form during office hours. All cancellation requests made by the customer outside office hours from Monday to Friday (9:00 a.m. to 6:00 p.m. Central European Time) will be processed on the following business day.

We will cancel your order and proceed to refund the paid amount. If your order has left our warehouse, the cancellation is managed as a refund (see "After receiving the order" section).

AFTER RECEIVING YOUR ORDER

You will love SuperStudio products. If you still want to give them back after you receive them, you have a period of 14 calendar days to do that.

The period begins to run from the date you received your order. To request a refund, follow the steps below in "Returning Process". We will process the collection of your products and will refund the cost of each product. The customer will pay the cost of collecting the product.

Products must be returned in their original packaging. If you use another box and the products get damaged during transport having not been sent in a suitable packaging, SuperStudio reserves the right to refuse to refund it.

Please read our Terms of Use for more information about the conditions of return and refund. Refunds can take up to 28 business days to be received from the time the return is filled in.

RETURN PROCESS

STEP 1

Ask for the return form through this form.

Do not forget to attach pictures of the product (in case of defective product, the defect must be visible) and pictures of packaging and all labels affixed thereto. Remember that the product must not have been mounted.

STEP 2

We will contact the carrier in order to collect the product you want to return. In any case, the client should not return the goods to Superstudio on his own. Superstudio is not responsible for the goods if the customer carries out on his own.

We won't accept any return without prior receipt of the form and reply to the request by SuperStudio confirming that we will carry out the execution of such a return.

STEP 3Once we receive the product in its original packaging, after inspection of the material, the product refund will be made, except for postage. SuperStudio reserves the right to refuse the return if there is any defect in the form from customer side in the process described here.

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